StudyStore Terms & Conditions

StudyStore act as a nominative booking agent for the schools. In addition to StudyStore Terms & Conditions students are also subject to the rules and regulation governing the particular school they are attending and any relevant accommodation. StudyStore and the schools represented and service provided by the schools or their providers are not liable for damages, injuries, illnesses and violation to people and goods.

Payments

Your registration (booking) is a binding agreement for you to complete the course and pay the fees in full.

All payments must be paid in full immediately in pounds sterling after booking your course. If payment has not been received in full you will not be allowed to start your course. If you are paying by bank transfer you must do so within 7 days of booking your course. We will not keep your course on provisional booking more than 7 days. Letter of Acceptance will not be issued until full payment has been received.

If you are paying by bank transfer you must quote your booking reference number which was sent in confirmation e mail. Failure to do so may result in delay of locating your payment and subsequently in delay of your starting your course. All bank charges must be paid by you. Payments by credit card will include 3% handling fee, which all school charge. We cannot guaranty your course and/or accommodation if all fees are not paid in full six weeks before course starting date. In case where students need to apply for visa students must book course at least 8 weeks in advance.

Cancellation and Refund Policy

StudyStore reserve right to cancel booking or to offer alternative replacement in case of original course booked not being available. In case of cancellation course by StudyStore full refund will be given.

Cancellation refers to the period up to the start date of the first course.

Cancellation due to visa refusal:

If you have been refused visa you must inform us immediately, you must inform us 14 days before course starting date failure to do so will result in refund refusal.

In event of visa refusal into UK official documentation of the application refusal and original documents from the school (Letter of Acceptance) must be sent to us before refund can be considered. No refund will be issued where original documents have not been received. You must send these documents by recorded post. Where refund is to be issued due to visa refusal full course and accommodation fee will be refunded less course and accommodation booking fees which are no refundable and £200 GBP administration fee.

StudyStore will not issued any refund where: a) visa has been previously refused b) where visa is refused and/or cancelled due to poor non-attendance c) where the relevant Home Office, British Embassy, Consulate or port of Entry immigration officials believe that you are not a bona fide or genuine student and subsequently refuses visa and/or entry to UK d) if student leaves UK during the course and its denied re-entry e) if appeal is pending f) where any information was falsified.

Cancellation of course and/or accommodation

Course

If you decide to cancel your course you must return your letter of acceptance. StudyStore operate a non-refund tuition policy. No refunds will be made under any circumstance. You are strongly advised to take insurance in case you are unable to start or to complete your course for reasons outside your control.

Accommodation

If you have paid for accommodation with your booking we will refund your accommodation fee, less the accommodation booking fee and the cost of two weeks accommodation, if you cancel at least six weeks prior to the accommodation's starting date. If you cancel less than six weeks prior to your accommodation starting date four weeks of the cost of the accommodation will apply as a cancellation fee, in addition to the non-refundable accommodation booking fee. If you are canceling your accommodation after the starting date the termination policy will apply.

Course fees, booking fees, accommodation fees, transfer fee, insurance fee are not transferable. Course registration fee and accommodation booking fee are non refundable. Course fees are non refundable.

Termination Policy

Termination means stopping or leaving all or part of the course and/or accommodation once the course has started. If you decide to terminate your course at any point after starting date no refund will made of tuition, accommodation or booking fees.

If you wish to terminate your accommodation you must give us and the school minimum 6 weeks written notice. A refund will be available of any unused accommodation, less this notice period and the accommodation booking fee.

Course Postponement

A minimum of six weeks notice in writing is required to postpone course starting date. An administration fee of £100 GBP will apply. You can postpone your starting date to any date in that calendar year. If you wish to postpone your course for the following year you can do so, however you will be liable for any price difference in course and accommodation fees for the year you wish to postpone your course to.

Other

StudyStore will not refund any school fee, course fee, accommodation fee or booking fee if the student has been asked to leave their course due to poor attendance, if students is in breach of school rules and regulations, if student commit criminal offense, or if student has falsified or withheld any relevant important information (such as medical conditions, outgoing legal process etc).

Any refund that is available to the student will be made within 28 days or receiving relevant documents directly to same paying account.

Public Holidays

Classes are not held and most school facilities are closed on public holidays. All published courses start on Monday, if Monday is public holiday classes will start on Tuesday. No refunds, credits or any other form of compensation will be made for classes not available on public holidays.

Holidays & Absence

You may request a holiday period during your course of study. You must give school minimum 6 weeks advance notice. No refunds or compensation for holidays taken will be offered.

Students must inform school immediately if they are planning to be absent for any reason, in case of illness a doctor's certificate may be required. Visa nationality students who do not attend classes will be reported to immigration authorities and their visa may be cancelled. The home office will not extend visas for those students whose attendance is less than 80%.

Periods of absence cannot be made up with free extension of courses or any refund given. You are advised to have relevant insurance to cover this.

Students who do not attend classes for a one week consecutive period without advance notice to school may be struck off the class register. Students who attendance is poor may lose their place in class and may not receive any relevant completion certificate.

You are expected to attend lessons regularly and comply with all Home Office regulations regarding attendance, if from one of the nationalities requiring a visa. Students should only be absent from school in case of sickness or authorised holiday.

The school reserves right to terminate your course if attendance falls below required level.

Course Changes and Transfer

If you wish to change your class you may be able to do so, but you will have to speak to your school director of studies and you will be moved to the requested class on his/her discretion. There may be administration charge imposed by the school for such requests.

If after a placement test you are found to be at a level that is not appropriate for the class you have booked the school reserves the right to place you in a more appropriate class, which may be at different hour and/or location.

Expulsion and Suspension

Any student who commits a criminal offense, violates the student code of conduct or school policies, has poor attendance or fails to pay any outstanding amount will be expelled or suspended. No refund will be given and immigration and/or relevant authorities will be informed.

Visa

It is responsibility of the student to arrange all applicable travel permits or visas and to have a valid passport. StudyStore is not responsible for determining whether or not student needs a visa. Visa regulations change from time to time therefore we strongly advise you to contact the British Embassy/Consulate in your country for up to date information.

No visa documentation will be provided until all fees have been received. If students do not attend school on their first day they will be reported to Home Office. If attendance is poor, ie. less than 90%, schools will report this to Home Office. StudyStore will not be hold responsible for any change in law. You may need to register with police office upon arrival to UK.

Insurance

Students are STRONGLY advised to take out insurance in case of the need to return home early, medical conditions and other unpredictable circumstances.

Health Declaration

Any illnesses, allergy or disability must be reported at the time of booking. All students must be of good health; any change to a student’s state of health may result in them being sent home if they are considered unfit to complete their classes. It is required for all students who are age of 18 and over to sign a waiver form and authorisation of emergency medical treatment form. If any of health conditions are not reported StudyStore and school reserve right to cancel the student's stay without a refund.

Privacy Policy

It is our policy not to disclose information about you to any third party with exception of appropriate authorities, parents, and school and accommodation providers.

Arranged pick up transfer

If you have booked pick up and/or drop off you must inform us with your exact flight details at least 3 weeks prior to your arrival. You should look for a driver in arrival hall holding a sign with your school name or/and your name and/or their name printed on the sign. If your flight was late more than 30 min you will be liable for additional charges. If you can’t find your driver and you decide to leave without contacting us you will not be entitled to a refund. You must call us in case if you can’t find your driver before you decide to take alternative transport.

Various

Prices are correct at the time of booking. Each booking clearly specify what is included in price. In case of overbooking StudyStore will offer alternative school and/or accommodation to student. No flight ticket should be purchased until StudyStore confirms the student's place in school. Deposit may be required for some types of accommodation, deposit will be returned at the end of the rental period on the condition that there is no damage to the property. You are obliged to keep us and school informed of any changes of address, your contact details and emergency contacts.

Force Majeure

It is a basic stipulation of the agreement/contract between students and StudyStore and /or our schools that we represent, that neither StudyStore nor school will be liable in case where StudyStore or/and school is unable to fulfil any service to which we or the school is contractually bound because of labour dispute, act of God or government, fire, natural disaster, power surge or any other act or condition beyond the reasonable control of StudyStore and/or the school.